Create an AI Support Agent

Build an AI support agent capable of answering customer questions, retrieving information, and performing actions using tools and function calling. This guide demonstrates how to create an intelligent assistant for customer support workflows.

Overview

Unlike a traditional chatbot, an AI support agent can reason about user requests, retrieve relevant information, and use external tools to complete tasks such as checking order status, creating support tickets, or searching a knowledge base.

In this guide, you'll create a simple support agent using NovaAI Agents.

Estimated time: 15–20 minutes

Prerequisites

Before you begin, make sure you have:

• A NovaAI project

• API authentication configured

• Basic knowledge of Agents and Function Calling

• Access to the NovaAI Agents API

Agent Workflow

1const agent = await client.agents.create({
2  model: "nova-agent-1",
3  instructions: "You are a friendly customer support assistant that provides accurate and concise answers."
4});

1const agent = await client.agents.create({
2  model: "nova-agent-1",
3  instructions: "You are a friendly customer support assistant that provides accurate and concise answers."
4});

Only expose the tools your application actually needs.

1const response = await client.agents.run({
2  agent: agent.id,
3  message: "Where is my order?"
4});
5 
6console.log(response.output);

1const response = await client.agents.run({
2  agent: agent.id,
3  message: "Where is my order?"
4});
5 
6console.log(response.output);

Example Conversation

Customer:

Where is my order?

Agent:

Let me check that for you.

✓ Order #20481

Status: Shipped

Estimated Delivery: Tomorrow

Recommended Agent Configuration

Best Practices

• Give the agent clear responsibilities.

• Connect only trusted tools.

• Keep responses concise and professional.

• Escalate complex issues to human agents.

• Monitor conversations to improve performance.

Completed

Congratulations!

You've built an AI support agent capable of answering questions and interacting with external tools to assist customers.